DR. ANTINO MARELINO. Customer Satisfaction Analysis based on Customer Relationship Management. International Journal of New Practices in Management and Engineering, [S. l.], v. 3, n. 01, p. 07–12, 2014. DOI: 10.17762/ijnpme.v3i01.26. Disponível em: https://www.ijnpme.org/index.php/IJNPME/article/view/26. Acesso em: 13 nov. 2025.